Overview
Duplicate an existing ticket to save time when creating similar tickets.
Access & Permissions
Duplicating tickets is a Webapp-only feature. However Copy and Paste Tickets is available for all platforms.
To create tickets you need an in-house user with a role permission to create tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.
Duplicate an Existing Ticket
Duplicate a ticket to reuse information for a new ticket. All ticket fields are included (e.g. title, assignee, due date, parent ticket).
You can duplicate a ticket with or without its attachments. The option to include attachments is only available if the ticket has at least one attachment.
Comments, plan position, GPS position, recurring activity schedule and sub-tickets are NOT included.
- Open the ticket that you want to duplicate
- Open the More menu, then click Duplicate ticket OR Duplicate ticket with attachments
- Fill your ticket and click Save.
Attachments are copied in the background, so you can continue filling in the ticket and save it before copying finishes. If a file cannot be copied you are notified.
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