Restrict Ticket Report Templates to Specific Projects

Overview

Choose in which projects a ticket report template should be available.

Also see Manage Ticket Report Templates.

To get started with ticket reports, first read the fundamentals about Ticket Reports.

How to access Ticket Report Templates

1. Click Templates
2. Click Ticket Reports
   

Assign Template to Projects

By default, new ticket report templates are assigned to all projects.

To choose in which projects the template should be available:

1. Click ✔ Assigned to all in the Assigned projects column
   
2. Optional: Search projects
3. Optional: Click the Select/Deselect all checkbox
4. Select or deselect the projects where the template should be available.
5. Click Confirm
   

In the Assigned projects column you see the:

1. Project name if only one project is assigned
2. The name of the first project and the number of additional assigned projects

To change the assigned projects:

1. Click the single project name e.g. ABC Logistics
2. OR Click the number e.g. +2
   

Keep in mind that you can also define which users (all, in-house or only author) can use a template, as described in Create Basic Ticket Report Templates > Visibility and in Create Advanced Ticket Report Templates > Visibility.