View Tickets of a Project, Layer or Form in the Webapp

Overview

You can view tickets specific to a particular layer or for the entire project. Similarly, you can choose to display tickets related to a specific form or all forms.

For mobile read more in View Tickets of a Layer in the Mobile App.

Ticket Views

In the plan view, the plan of a single layer is shown along with pins indicating ticket locations on the plan.

Read more in Tickets Plan View.

The list view allows you to show all tickets of a project (including all layers) or even to showcase tickets from all projects in your account, presented in a table format with each ticket represented by a row and columns for all required ticket fields.

Read more in Tickets List View.

The Calendar view gives an overview of your tickets based on the date fields that are relevant to you.

Read more in Tickets Calendar View.

View Tickets in a Project

Whenever you come back to Tickets from a different main menu item, your previous selection of project, layer, form and filter is still active.

The Project drop-down menu opens in a different state depending on your active selection.

Select a Project when none is selected

1. Open the Project drop-down menu
2. Select a project
   

The drop-down menu doesn't close automatically and you could continue to Select a Layer.

Select a different Project

If you already selected a project before, the Project drop-down menu will open in the layer selector.

1. Open the Project drop-down menu
2. Click Change project
3. Select a project

Show Tickets in All Projects

1. Open the Project drop-down menu
2. Click Change project
3. Click Show all projects

Filters allow you to show tickets from multiple projects, layers, or forms. Read more in Filter Tickets.

Select a Layer

Show Tickets of All Layers

1. Open the Project drop-down menu
2. Click All layers

All layers is only supported in list view. If you select all layers while the plan view is active, it will switch to list view.

Show Tickets of a Layer in current view

1. Open the Project drop-down menu
2. Select a layer

Show Tickets of a Layer in Plan View or List View

1. Open the Project drop-down menu
2. Hover over a layer to show the sub menu
3. Click List or Plan

The active element is highlighted with a blue background.
The hovered element that you are about to click is highlighted with a grey background.

Each layer in the list contains the following information:

• Layer name
• Name of the current plan version (if a plan file got added)
• Amount of tickets on the layer that are currently displayed (depending on the selected form and active filter)

View Tickets of a Certain Form

Selecting a Form is basically a quick filter to show only tickets of the selected form.

The selected form also defines which columns (for ticket fields) are displayed in the list view.

1. Click Form drop-down to get the following options:
2. Select a form
3. Or click Select all to show tickets of all forms
4. Optional: Search forms to filter the list of displayed forms to match the text input

The selected form will be automatically applied when creating new tickets. However, it can still be changed if needed.