Status Colours & Ticket Pins

Overview

In PlanRadar, different colours are used to represent the status of tickets. These colours are displayed on ticket pins and in the ticket display to easily identify the ticket status.

Ticket Status Colours

Tickets with the Status field always have a status set.

Each status has a colour assigned:

	Open
	In progress
	Feedback
	Rejected
	Resolved
	Closed

The status colour is shown in:

• Ticket IDs on the ticket cards:

• Ticket header:

• Dashboard statistics:

• Ticket pins on the plan view - read more below.

Ticket Pin Colours

Ticket pins show the location of a ticket on the plan.

Additionally, ticket pins show further information by colours:

The status of the ticket is indicated by the colour of the dot within the pin:

	Open
	In progress
	Feedback
	Rejected
	Resolved
	Closed

Further states a ticket can have are indicated by the colour of the pin itself:

New (in creation)	Assigned	Not assigned	Not yet synced (mobile only)

If a ticket form doesn't have a Status field the dot is white (see above).

This allows the following colour combinations:

	Open	In progress	Feedback	Rejected	Resolved	Closed
Assigned
Unassigned
Not yet synced (mobile only)

Tickets Without a Status

It is possible to create a form without the Status field. Read more in Forms.

If a ticket doesn't have a status:

• The dot in the ticket pins is white:
  
  

• The Ticket IDs on the ticket cards are white.

• The Ticket header when you open a ticket is white.