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Add Photos and Videos to Tickets in the Mobile App

Tobias Patek
  • Updated

Overview

Add photos or videos while creating or editing tickets. Capture a single photo or video, or take multiple photos at once, then review and edit them before uploading. Alternatively, you can upload existing photos from your phone's gallery.

Taking new photos, videos, and voice recordings is supported by the mobile apps. Meanwhile, the Webapp only supports uploading existing documents and media files.
Read more in Add Attachments to a Ticket in the Webapp.

Access & Permissions

You need an in-house user with a role permission to create or edit tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.
Subcontractors see only assigned tickets and always have permission to add attachments to them. Read more in User Types.

Capture Photos Using Device Camera

Continue here after you Create a Ticket or View & Edit a Ticket.

Take a Single Photo

  1. Click Add media
    Add Media.png
  2. Tap Camera
    Media Source Camera.png
  3. Use the phone camera to take a picture
  4. Optional: Use the editing tools to adjust the photo or to add annotation.

    Read more in Photo Editor.

  5. Optional: Add a caption.
  6. Tap the upload icon to attach the photo to the ticket
    Upload Camera Photo.png
  1. Tap Add media
    Add Media.png
  2. Tap Camera
    And Media Source Camera.png
  3. Use the phone camera to take a picture
  4. Optional: Use the editing tools to adjust the photo or to add annotation.

    Read more in Photo Editor.

  5. Optional: Add a caption.
  6. Tap the upload icon to attach the photo to the ticket
    Upload Camera Photo.png

Take Multiple Photos

  1. Click Add media
    Add Media.png
  2. Tap Camera
    Media Source Camera.png
  3. Take the first photo
  4. Tap the + sign
    Plus Sign.png
  5. Take all the photos you need 
  6. Tap the → icon, The quantity of photos captured will be displayed as a number above the arrow
    Next Step in Multi Photos.png
  7. Optional: Select the image you would like to edit
  8. Optional: Use the editing tools to adjust the photo or to add annotations

    Read more in Photo Editor.

  9. Tap the upload icon
    Upload Multi Photo.png
  1. Tap Add media
    Add Media.png
  2. Tap Camera
    And Media Source Camera.png
  3. Take the first photo
  4. Tap the + sign
    Plus Sign.png
  5. Take all the photos you need 
  6. Tap the → icon, The quantity of photos captured will be displayed as a number above the arrow
    Next Step in Multi Photos.png
  7. Optional: Select the image you would like to edit
  8. Optional: Use the editing tools to adjust the photo or to add annotations

    Read more in Photo Editor.

  9. Tap the upload icon
    Upload Multi Photo.png

Add Photos from Device Gallery

Continue here after you Create a Ticket or View & Edit a Ticket.

Supported image file types: jpg, png, gif, bmp, heic

  1. Tap Add Media 
  2. Tap Photos
    Media Type Photo.png
  3. Select one or multiple photos from the device gallery
  4. Optional: Tap Show selected (to preview them full screen before adding)
  5. Tap Add
  6. Optional: Select the image you would like to edit
  7. Optional: Use the editing tools to adjust the photo or to add annotations

    Read more in Photo Editor.

  8. Tap the upload icon
  1. Tap Add Media or the camera icon in the bottom right corner to select/take a photo
    Add Media.png
  2. Tap Photo 
    Select Media Type.png
  3. Select one or multiple photos from the gallery
  4. Optional: Tap View selected (to preview them full screen before adding)
  5. Tap Add
  6. Optional: Select the image you would like to edit
  7. Optional: Use the editing tools to adjust the photo or to add annotations

    Read more in Photo Editor.

  8. Tap the upload icon

Note that photos cannot be edited once they have been attached.

Add GPS Position to Photos

To add GPS position to photos that you take as a ticket attachment, make sure to first allow adding GPS Position to your tickets: To do so:

  1. Enable GPS in your iOS or Android device.
  2. Allow adding GPS positions in the PlanRadar app.

    Read more in Application Settings > Workflow/Tickets.

  3. Once the setting is allowed, Add a Photo as explained above
  4. GPS position will be posted in the photo metadata
    Photo with GPS Position.png

Add Videos

To record a video and attach it to a ticket:

  1. Tap Add Media
  2. Tap Video
  3. Start the recording with the red button and stop the recording before 30 seconds.
  4. Optional: To Trim the video in case it is to long.
  5. Optional: Add a caption.
  6. Attach the video to the ticket and close the camera.
  1. Tap the camera icon
    Camera Icon.png
  2. Tap Video
  3. Start the recording with the red button and stop the recording before 30 seconds.
  4. Optional: Trim the video in case it is to long.
  5. Optional: Add a caption.
  6. Attach the video to the ticket.
    Editing Tools.png

The maximum duration of a video is 30 seconds.

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