Overview
Add photos or videos when creating or editing tickets.
Taking new photos, videos, and voice recordings is supported by the mobile apps. Meanwhile, the Webapp only supports uploading existing documents and media files.
Read more in Add Attachments to a Ticket in the Webapp.
Supported image file types: jpg, png, gif, bmp, heic
Access & Permissions
You need an in-house user with a role permission to create or edit tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.
Subcontractors see only assigned tickets and always have permission to add attachments to them. Read more in User Types.
Add a Single Photo
Continue here after you Create a Ticket or View & Edit a Ticket.
To attach a single photo:
- Tap Add Media and use the camera to take a photo.
- After you take a photo the editor opens.
-
Optional: Use the editing tools to adjust the photo or to add annotation.
Read more in Photo Editor.
- Optional: Add a caption.
- Attach the photo to the ticket and close the photo editor.
- Optional: Attach the photo to the ticket and continue taking another photo.
- Tap Add Media or the camera icon in the bottom right corner to select/take a photo
- Tap Photo to select the media type
- After you take/select a photo the editor opens.
-
Optional: Use the editing tools to adjust the photo or to add annotation.
Read more in Photo Editor.
- Optional: Add a caption.
- Attach the photo to the ticket and close the photo editor.
Note that photos cannot be edited once they have been attached.
Add Multiple Photos in the Android app
This option is currently only available on our Android app.
Continue here after you Create a Ticket or View & Edit a Ticket.
To attach multiple photos to your ticket:
- Tap Add Media
- Select the media type as Photos from the pop up window
- Select the images you want to attach
- Select the image you would like to edit
-
Use the editing tools to adjust the photo or to add annotations
Read more in Photo Editor.
Steps 4 & 5 are optional.
- Tap the upload icon
Add Videos
To record a video and attach it to a ticket:
- Tap Add Media
- Tap Video
- Start the recording with the red button and stop the recording before 30 seconds.
- Optional: To Trim the video in case it is to long.
- Optional: Add a caption.
- Attach the video to the ticket and close the camera.
- Tap the camera icon
- Tap Video
- Start the recording with the red button and stop the recording before 30 seconds.
- Optional: Trim the video in case it is to long.
- Optional: Add a caption.
- Attach the video to the ticket.
The maximum duration of a video is 30 seconds.
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