Tickets List View

Overview

Use the tickets list view to get an overview of your tickets with all information displayed in a fully configurable table in the Webapp.

In the mobile app, the list view is not displayed as a table, but is similar to the list of tickets in the Tickets Plan View in the Webapp.

Access & Permissions

You need an in-house user with the user permission 'Tickets & Project Reports' to access the tickets list view. To delete tickets you need the role permission 'Delete Tickets's in addition. To add tickets to schedules you need the role permission 'Edit Schedules' in addition. Read more in Permissions.
Subcontractors and watchers always have access. Read more in User Types.

Click Tickets
In the View drop-down select List

Read more about the Tickets Toolbar that is shared by the plan view, list view and calendar view.

Tap Tickets in the main menu
You always start in the list view.
Tap List if you worked on the plan view before.

Webapp
Mobile

In the toolbar you select the project, layer, form and filter to define which tickets are displayed in the tickets list view table.

The table shows a row for each ticket and a column for each ticket field. The columns are grouped by form, starting with the predefined/default fields that can be used in all forms.

Read more about forms and ticket field types in Forms.

Depending on the forms of the tickets that are currently displayed, the table columns will adapt automatically to show all the relevant ticket fields.

Customise the Table

Customise your tickets list table with the following options:

Sort by column
Change column order
Change column width
Show/hide columns

Initially you see tickets of all layers. Selecting a layer works the same for plan view and list view.

Each ticket in the list shows the following information:

Creator, creation date and ticket title.
Ticket ID with status colour, status, has attachments, has a plan position, due date and assignee.
Photo attachment preview with data taken timestamp.

Also see Status Colours & Ticket Pins.

Sub-tickets are listed under their parent-ticket if they match the active project, layer, form, filter and search. They are highlighted with a grey background. Read more in Use Sub-Tickets.

Open a Ticket

To open a ticket and view it's details or edit it:

Webapp
Mobile

Click the ticket in the table

You can also quickly edit single ticket fields without opening the ticket.

Tap on the ticket in the list

Also see View & Edit a Ticket.

Select & Edit Multiple Tickets in the Webapp

In the tickets list view you can select multiple tickets. This allows you to edit or delete them, create a ticket report, or add them to your schedule.

Select

Select the checkbox next to the ticket ID to select a single ticket. (repeat)
Select another ticket checkbox.
Hold the Shift button on your keyboard and select another ticket checkbox.
→ All ticket between get selected this way.
Use the checkbox in the header row to select/deselect all tickets.

Edit

To edit one or multiple ticket fields of the selected tickets:

Click Bulk actions (hidden if no tickets are selected)
Click Edit
Info: See the number of selected tickets.

Read more in Edit Multiple Tickets at once.

Delete

To delete one or multiple tickets in the list view:

Click Bulk actions (hidden if no tickets are selected)
Click Delete
Click Delete to confirm

Deleted tickets cannot be restored.

Create Ticket Report

You can create ticket reports by selecting multiple tickets or by using filters.

Add to Schedule

All selected tickets will be added to the same parent phase in your schedule.

Click Bulk actions (hidden if no tickets are selected)
Click Add to schedule
In the Phase drop-down select a phase e.g. Initial Phase.
Optional: Set a start date and duration or end date.
Click Add 6 tickets to confirm. (button always shows the number of tickets)

Overview

Access & Permissions

How to access Tickets List View