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Set a Due Date or Extension Date for a Ticket

Tobias Patek
  • Updated

Overview

Assigning due dates to tasks is a main factor in efficient time management and task prioritisation, offering a clear timeline for task completion. With PlanRadar, you can set due dates for ticket resolutions, and should the need arise, you can easily extend these dates by adding an extension date to the tickets.

Access & Permissions

You need an in-house user with a role permission to edit or create tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.

The Due Date and optionally also the Extension Date fields must be added in the form. Read more in Forms.

Set a Ticket Due Date

To set a ticket due date:

  1. Open a ticket OR continue when you Create a Ticket.
  2. Select a Due date, using the date picker.
    Set Due Date.png
  3. Click Save
  1. Open a ticket OR continue when you Create a Ticket.
  2. Tap Set date under Due Date
  3. Select a date
  1. Open a ticket OR continue when you Create a Ticket.
  2. Tap Set date under Due Date
  3. Select a date
  4. Tap Save

Read more in Fill In the Form of a Ticket.

PlanRadar allows you to set a due date in the past.

Set Ticket Extension Date

For tasks that are granted a grace period,  there's no need to change their due date. Instead, you can set an extension date for them.

To set an extension date:

  1. Open a ticket OR continue when you Create a Ticket.
  2. Tap Set date under Extension
  3. Set Extension Date.png
  1. Open a ticket OR continue when you Create a Ticket.
  2. Tap Set date under Extension Date
  3. Select a date
  1. Open a ticket OR continue when you Create a Ticket.
  2. Tap Set date under Extension Date
  3. Select a date
  4. Tap Save

Extension dates are not allowed to precede due dates:
Dimmed Extension Date.png

Due date notification

Both assignees and receivers get notifications in advance of the ticket's due date to prevent any missed deadlines. The time of the notification depends on each users notifications configurations. Users can specify the notification period before the due date by clicking to Settings > Profile.

Read more in Notifications & Message Center in the Webapp and Set the Assignee & Receivers of a Ticket.

Furthermore to prevent missing your ticket's deadline, PlanRadar conveniently displays all soon-to-be-due tickets within a predefined filter on your dashboard. Within this filter, you can easily find tickets scheduled for the current day and those set to be due within the next six days.

To see the tickets that are due soon:

  1. On the dashboard, click Tickets due soonTickets Due Soon.png

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