Change the Layer of a Ticket – PlanRadar HelpCenter

Overview

Changing the layer of a ticket may be necessary if the ticket was created on the wrong layer.

Access & Permissions

You need an in-house user with a role permission to create or edit tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.

Change the Layer

When you change the layer, the ticket's plan position will be removed. Read more in Set, Change or Delete the Plan Position of a Ticket.

To change the layer of a ticket:

WebApp
iOS
Android

Open the ticket
In the Layer drop-down, select a different layer.
Click Save or Save and close

Open the ticket
Tap Add plan position OR on the preview of the plan position if one is set already.
Tap Change Layer
Tap Change Layer to confirm the action. (the plan position will be lost after the change)
Select the layer you want to move the ticket to.

Open the ticket
Tap Add plan position OR on the preview of the plan position if one is set already.
Tap the + icon
Tap Change layer
Select the layer you want to move the ticket to
Tap Save