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Duplicate Tickets in the Webapp

Tobias Patek
  • Updated

Overview

Duplicate an existing ticket to save time when creating similar tickets.

Access & Permissions

Duplicating tickets is a Webapp-only feature. However Copy and Paste Tickets is available for all platforms.

To create tickets you need an in-house user with a role permission to create tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.

Duplicate an Existing Ticket

Duplicate a ticket to reuse information for a new ticket. All ticket fields are included (e.g. title, assignee, due date).

Attachments, comments, plan position, GPS position and sub-tickets are NOT included.

  1. Open the ticket that you want to duplicate
  2. Click More
  3. Click Duplicate ticket
  4. Fill your ticket and click Save.

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