Tickets Calendar View

Overview

Use the Calendar view to get an overview of your tickets based on the date fields that are relevant to you.

Also read about Tickets Fundamentals.

How to access the Calendar View

1. Click Tickets
2. In the View drop-down select Calendar

Read more about the Tickets Toolbar that is shared by the plan view, list view and calendar view. (not yet done)

Select Date Fields

Each ticket can have multiple date fields, such as 'Due Date', 'Created Date', or 'Updated at'. You can choose which date field(s) you want to display in the calendar.

To select a date field:

1. Select the date fields you want to view.

Show/Hide List of Date Fields

To hide the list of date fields:

1. Click the arrow button

To show the list of date fields:

1. Click the arrow button

Open a Ticket

To open a ticket:

1. Click on a ticket in the calendar.
2. OR Click on a ticket in the list to the right.

Read more in View & Edit a Ticket. (not yet done)

Navigate in the Calendar

Select Month

Tickets of the currently selected month are displayed in the calendar and in the ticket list.

To select a month, you can use:

1. Previous month
2. Next month
3. Date picker
4. Jump to today

Show/Hide Ticket List

To hide the ticket list:

1. Click the arrow button

To show the ticket list:

1. Click the arrow button

Hide Empty Days in Ticket List

To hide days without tickets from the ticket list:

1. Open the more menu

2. Select the Hide Empty Days in Ticket List check box.