Edit Multiple Tickets at once in the Webapp

Overview

Use bulk edit to apply the same changes to multiple tickets. 

Edit Multiple Tickets

To edit multiple tickets at once:

1. Click Tickets
2. From the view drop-down menu, click List
3. Select the checkboxes of the tickets you want to edit
4. Click Bulk actions
5. Click Edit
   
6. Select the check box of the field/s you would like to edit
7. Make your edits
8. Click Confirm
   
   

   The available editing options depend on the forms of the selected tickets.

   Select the Append check box to add receivers to the existing list of receivers.:
   

Clear Certain Fields of Multiple Tickets

To clear the same fields of multiple tickets:

1. Click Tickets
2. From the view drop-down menu, click List
3. Select the checkboxes of the tickets in which you want to clear some fields
4. Click Bulk actions
5. Click Edit
   
6. Select the checkboxes of the field/s you want to clear
7. Select the Clear checkbox
8. Click Confirm
   
   

   When you clear the status field, it will be set to Open.
   When you clear the priority field, it will be set to Normal.

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View & Edit a Ticket