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Delete Tickets

Tobias Patek
  • Updated

Overview

Deleting tickets can be useful if you have accidentally created duplicates and you are absolutely sure that you no longer need the information stored in the ticket.

Access & Permissions

You need an in-house user with a role permission to delete tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.

We recommend to give this permission only to a few selected users, because deleting a ticket is irreversible.

Delete a Single Ticket

To delete a ticket:

  1. Open the ticket
  2. Click More
  3. Click Delete ticket

  4. Click Delete in the confirmation dialogue.
  1. Open the ticket
  2. Tap the more icon

  3. Tap Delete ticket

  4. Tap Yes to confirm the deletion

  1. Open the ticket
  2. Tap the more icon
  3. Tap Delete ticket

  4. Tap Yes to confirm the deletion

Delete Multiple Tickets

Bulk actions are available only in the Webapp.

To delete multiple tickets:

  1. Click Tickets
  2. Select List in View drop down.
  3. Select the tickets
  4. Click Bulk actions
  5. Click Delete
  6. Click Delete in the confirmation dialogue.

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