Formatting Text in Ticket Reports (Advanced)

Overview

Apply different formats to the texts in your advanced ticket report templates. PlanRadar offers nearly all the possibilities that you know from other text editors including 14 different fonts.

Use the text formatting toolbar for all pages when you Create Advanced Ticket Report Templates.

Toolbars

The most common formatting options are accessible with one click:

The other formatting options are in sub-menus (note the icons with three dots):

Text Formatting

The following text formatting options you can apply before you write a text or by selecting a written text and then apply the formatting options.

You can also apply them to attributes as described in Add Dynamic Attributes to Ticket Reports (Advanced) > Format the Text of Attributes.

You can also use keyboard shortcuts to apply them instead of clicking the icon. The shortcuts are displayed in the tooltips when hovering over the icon e.g. [Ctrl] + [B] for bold:

Bold

Italic

More Text Formatting Options

To show the second toolbar containing more text formatting options:

1. Click the More Text icon:

It contains the following options:

Underline

Strike Through

Subscript

Superscript

Font

Available Fonts:

• Arial
• Georgia
• Impact
• Tahoma
• Times New Roman
• Verdana
• Andale Mono
• Courier New
• Comic Sans MS
• Trebuchet MS
• Liberation Mono
• Liberation Serif
• Liberation Sans Narrow
• Liberation Sans

The text editor doesn't show your text in different fonts. To see the fonts use the preview as described in Create Advanced Ticket Report Templates > Show Preview.

Font Size

Text Colour

Select a predefined text colour or enter the HEX code of any custom colour.

Background Colour

Select a predefined background colour or enter the HEX code of any custom colour.

Inline Class: Code

Inline Class: Highlighted

Inline Class: Transparent

Inline Style Big Red

Inline Style: Small Blue

Clear Formatting

Alignment & Paragraph

Alignment and paragraph formatting applies to the whole line or paragraph and not to single words or characters.

Align Left

Align Center

More Paragraph Formatting Options

To show the second toolbar containing more paragraph formatting options:

1. Click the More Paragraph icon:

It contains the following options:

Align Right

Align Justify

Ordered List

A default ordered list is using numbers:

Other options for ordered list are:

• Lower Alpha
• Lower Greek
• Lower Roman
• Upper Alpha
• Upper Roman

Unordered List

A default unordered list is using dots:

Other options for ordered list are:

• Circle
• Disc
• Square

Paragraph Format (Heading)

Paragraph Style: Gray

Paragraph styles can be combined on the same paragraph.

Paragraph Style: Bordered

Paragraph Style: Spaced

Paragraph Style: Uppercase

Line Height

In addition to the default line height you can choose:

• Single
• 1.15
• 1.5
• Double

Increase/Decreased Indent

Insert

You can insert the following elements:

Insert Horizontal Lines

Insert Images

To insert an image you have multiple options:

• Drap & Drop the image file
• Click on the drop area to open the file browser and pick a file

• Insert a URL:

• Paste the image from your clipboard with keyboard shortcut [Ctrl] + [V].

Insert and Edit Tables

Insert a table by defining the initial number of columns and lines.

When you click on an inserted table you have the following editing options:

• Table Header
• Table Footer
• Delete Table
• Row
  • Insert row above
  • Insert row below
  • Delete row
• Column
  • Insert column above
  • Insert column below
  • Delete column
• Table Style
  • Dashed borders
  • Alternative rows
  • Borderless table
• Cell
  • Merge cells
  • Vertical split
  • Horizontal split
• Cell Background Colour
• Vertical Align
  • Top
  • Middle
  • Bottom
• Horizontal Align
  • Align Left
  • Align Center
  • Align Right
  • Align Justify
• Cell Style
  • Highlighted
  • Thick

Insert Links

When you insert a URL you can define a text for the link and if it should open in a new tab.

Insert Page Breaks

Insert page breaks to ensure the following content starts on a new page.

Quick Insert

Use quick insert for the following elements, when your cursor is at the beginning of a new line:

• Image
• Table
• Unordered List
• Ordered List
• Horizontal Line

1. Click the + icon
   
2. Select one of the quick insert elements:
   

Insert & Edit Images

Insert images as described above in Quick Insert or simply by using the keyboard shortcut Ctrl+C to copy an image and then Ctrl+V to paste it from your clipboard, e.g. to insert your company logo in the header.

Image Toolbar

There is a toolbar with additional options for pasted images.

It is not available for images that you have added with dynamic attributes such as ticket photos or project images as described in Add Dynamic Attributes to Ticket Reports (Advanced).

To display the toolbar:

1. Click on the image

The toolbar provides the following actions.

Replace

To replace the current image with a different image:

1. Click Replace
   
   
2. Click Upload Image
3. OR use drag and drop
   
4. OR Click By URL
5. Enter or paste the URL of the image
6. Click Replace
   
   

Image Caption

To add a caption under the image:

1. Click Image Caption
   
2. Enter the image caption
   

Remove

To remove the image:

1. Click Remove

You can also remove an image as you would any text using the backspace or delete keys on your keyboard.

Insert Link

Add a URL that opens when the image in the report is clicked. To do so:

1. Click Insert Link
   
2. Enter or paste the URL
3. Optional: Select the Open in new tab checkbox to prevent the home page from opening in the same browser tab as the report.
4. Click Insert
   

Display (Inline or Break Text)

Choose how the image is placed in the text. To do so:

1. Click Display
   
   
2. Click Inline
3. OR click Break Text
   
   

Style

You can apply one or more styles to the image, including rounded corners, display a border around the image and render a shadow. To do so:

1. Click Style
   
   
2. Click Rounded, Bordered and/or Shadow
   
   

Active styles have a dark grey background. Click them again to deactivate them.

Alternative Text

The alternative text is not visible in the report and is only relevant for screen readers or other accessibility features.

To add an alternative text:

1. Click Alternative Text
   
   
2. Enter the descriptive text
3. Click Update
   
   

Change Size

To change the size of the image:

1. Click Change Size
   
   
2. Enter the Width in pixel
3. Optional: Enter the Height in pixel (recommended to leave it at auto to maintain the aspect ratio of the image).
4. Click Update
   
   

Instead you can also change the image size without using the toolbar. To do so:

1. Drag and drop the corners

This automatically maintains the aspect ratio of the image.