User Metrics

Overview

Get an overview of users' behavior in the account to gain a better understanding of your user base and drive business growth.

How to access

1. Click User Management
2. Click User Metrics
   

Show/Hide Metrics

You can select which metrics to display. To do so: 

1. Click Select metrics to display drop-down
2. Select/clear the checkbox of metrics you want to show
   

This affects the metrics displayed in the dashboard as well as the metrics list.

Download User Metrics

To download user metrics:

1. Click the User logs button
   
2. Once the file is ready to be downloaded, you will get a notification. Click Download File
   

You can also find the file ready in the downloads tap in the message center. Read more in Message Center & Notifications in the Webapp > Downloads.

The downloaded file will include all user metrics regardless of the view selected.

Show Metrics by User

The user metrics page displays metrics for all users. However, you can select to display the metrics of a single user.

To do so:

1. Click List View
2. Click the user name
   
3. A pop-up window will open displaying the user metrics details
   
4. You can use the date pickers to display only the metrics of a certain date range
   

Different Views

The User Metrics page offers two different views; List View and Graph View.

List View

The list view shows detailed records of the metrics per user:

To show the list view:

1. Click List View
   

Graph View

The graph view consists of multiple graphs. Each graph represents a single user metric with a timeline, showing the metric counts over time.

To show the graph view:

1. Click Graph View
   

Display Metrics of a Time Period

To filter the user metrics in the list view for a certain time period:

1. Use the date pickers to select the dates (from and to) to define the date range
   

To show all the user metrics again: 

1. Select the All-time metrics checkbox