Add Attachments to a Ticket in the Webapp

Overview

Add attachments when creating or editing tickets.

Taking new photos, videos and voice recordings is supported by the mobile apps. The Webapp only supports uploading existing documents and media files.

Supported document file types: pdf, xls, xlsx, ods, csv, doc, docx, odt, dwg, dxf, eml, msg
Supported image file types: jpg, png, gif, bmp, heic

Add Attachments

Continue here after you Create a Ticket or View & Edit a Ticket.

To upload an attachment you can use drag & drop OR the file browser.

1. Drag & drop:
   1. Drag & drop the file from your desktop to the ticket
      
   2. Optional: Use the editing tools to adjust the photo or to add annotations. Read more in Photo Editor
   3. Optional: Click Edit title to add or change the title of a photo.
   4. Click Save attachment to upload and attach it to the ticket.
      
2. File browser:
   1. Click Add new attachment
   2. Click Add from my computer
      OR click Add from Dropbox / Google Drive / OneDrive
      
   3. Select the file in the file browser
   4. Optional: Use the editing tools to adjust the photo or to add annotations. Read more in Photo Editor
   5. Optional: Click Edit title to add or change the title of a photo.
   6. Click Save attachment to upload and attach it to the ticket.
      

Preview of attachments is only supported for media files and PDF documents. Office documents can be uploaded but must be downloaded to view them.

Related Articles

Add Photos and Videos to Tickets in the Mobile App

Add a Voice Recording to Tickets in the Mobile App

Add Documents to Tickets in the Mobile App

Add Plan Annotation to Tickets in the Mobile App

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