Overview
Replacement tokens allow custom text input when a user is creating a report. The token will be replaced with the text input.
You can use replacement tokens for the title page and final page when you Create Basic Ticket Report Templates and for all pages when you Create Advanced Ticket Report Templates.
Access & Permissions
To create or edit ticket report templates you need an in-house user with the user permission 'Templates'. Read more in Permissions.
Add a Replacement Token
To add a replacement token:
- Enter a token name between double curly braces with 3 to 75 characters in the text for your page.
e.g. This report was created for {{Name of report receiver}}.
You can add as many replacement tokens as needed.
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