Add Replacement Tokens to Ticket Reports

Overview

Replacement tokens allow custom text input when a user is creating a report. The token will be replaced with the text input.

You can use replacement tokens for the title page and final page when you Create Basic Ticket Report Templates and for all pages when you Create Advanced Ticket Report Templates.

Add a Replacement Token

To add a replacement token:

1. Enter a token name between double curly braces with 3 to 75 characters in the text for your page.
   e.g. This report was created for {{Name of report receiver}}.

The token name is displayed as a title for the input field when creating the report:

You can add as many replacement tokens as needed.