Add Tickets to 360° Images in the Webapp

Overview

Add tickets to 360° images in PlanRadar SiteView in the Webapp. You can add existing tickets or create new ones. These tickets are just like any other tickets that are not related to SiteView, but with an additional location pin on the 360° image.

See the ticket position on the 360° image in the ticket details:

How to access SiteView

1. Click SiteView

View a 360° image as described in View & Manage Runs and View & Navigate 360° Images.

Create a Ticket

To create a new ticket on a 360° image:

1. Click on the image point
2. Click +
3. Click Create ticket
   
4. Drag and drop the pin to adjust the estimated location on the plan.
5. Drag and drop the pin on the 360° image.
6. Click ✔ to confirm both positions.
   
7. Fill in the ticket form as usually and click Save and close. Also see: Fill in the Form of a Ticket.
   

Add an Existing Ticket

To add an existing ticket on a 360° image:

1. Click on the image point
2. Click +
3. Click Add existing ticket
   
   
4. Select the ticket
5. Click Add
   
6. Drag and drop the pin to adjust the estimated location on the plan.
   If the ticket already had a plan position you cannot change it here.
7. Drag and drop the pin on the 360° image.
8. Click ✔ to confirm the position(s) and add the ticket.
   

View Tickets in SiteView

Image Point Icons

Image point icons with a ticket are red instead of blue.
Also see View & Navigate 360° Images > Image point Icons.

Show/Hide the Ticket List

To show the ticket list in SiteView:

1. Click the expand button

To hide the ticket list:

1. Click the collapse button

The ticket list is automatically hidden when viewing a 360° image to make room for the plan and image viewer. When you close the image viewer, the ticket list will reappear.

View a Ticket in SiteView

There are two ways to view a ticket in SiteView on the 360° image, by the ticket list and by the image point.

To view a ticket by the ticket list:

1. Click on the ticket in the list
   
2. Click Open
   

To view a ticket by the image point:

1. Click on the red image point on the plan.
   
2. Click on the ticket pin on the 360° image.
   
3. Click Open
   

To view a pin that is located outside of the currently viewed part of the 360° image:

1. Click the ticket icon
   
2. The view is centred on the associated ticket pin.
   

View a Ticket in Plan/List View

It is also possible to view those tickets as describe in:

• Tickets Plan View > Open a Ticket
• Tickets List View > Open a Ticket

To view the single 360° image on which the ticket is located:

1. Click on the preview thumbnail under 360° Image
   
2. View the 360° image
   
3. Optional: Use drag & drop on the image to change the viewing angle.
   There you can also change or delete the 360° position as described below.

Here you only see the pin of the selected ticket and not the pins of other tickets on the same 360° image. Only SiteView shows all pins at the same time.

The filter criteria 'Is attached to 360° image' allows you to filter for tickets that do have a position on a 360° image in Site view or not. Read more in Filter Tickets.

Change the Position on the 360° Image

To change a ticket's position on the 360° image:

1. View a ticket as described above
2. Click on the 360° image preview
   
3. Click Change 360° position
   
4. Drag and drop the ticket pin
5. Click ✔ to confirm the position
   

Remove the 360° Image Position

To remove a ticket's position on the 360° image, thereby removing the ticket from the SiteView feature:

1. View a ticket as described above
2. Click on the 360° image preview
   
3. Click Delete 360° position
   
   
4. Click Confirm