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Tickets BIM View

Zendesk Agent
  • Updated

Overview

Use the tickets BIM view to see where tickets are located on the BIM model.

Also see BIM Viewer and Tickets.

Access & Permissions

The BIM Viewer is available on Pro and Enterprise accounts. Read more in Pricing and Subscription.

How to access the BIM View

  1. Click Tickets
  2. Open the project drop-down

  3. Select the project and layer
    Access.png

    The BIM view is not available while All layers is selected.

  4. Click BIM model in the View drop-down
    View BIM Model.png

Show/Hide Ticket List

The ticket list is hidden by default. To show the ticket list:

  1. Click the side arrow
    Show Tickets.png

To hide the ticket list:

  1. Click the side arrow
    Hide Tickets.png

When the project is connected to a BCF server, the ticket list also shows the Sync BIMcollab button and the time of the last sync. A BIMcollab pill marks the tickets that use the BIMcollab issue form.

Read more in Create & Sync Tickets with BIMcollab.

  1. Tap Tickets in the main menu
  2. Open the layer selector
  3. Tap on a layer with a BIM model (marked by a cube icon)
  4. Tap BIM Model
  5. You see the BIM model

View a Ticket

Open a ticket to view its details or edit it:

  1. Click on a ticket in the ticket list to zoom to the pin in the BIM model and open the ticket preview
  2. OR click on the ticket pin on the BIM model to open the ticket preview
  3. Click Open to view all details of the ticket
    Open a Ticket.png
  1. Tap on the ticket pin
  2. Tap on the ticket title or ID
  3. OR Tap List to view the list of tickets

Clicking/tapping a ticket in the ticket list also returns the model to the view that was stored with the ticket, as described in The BIM Position of a Ticket below. Clicking/tapping a ticket pin does not change the current view.

Show/Hide Occluded Pins

Ticket pins are placed on elements in the model and can be hidden by walls, etc. You can show all occluded ticket pins in your model as well. To do so:

  1. Click/tap the eye icon
  2. Click/tap Show occluded pins
    Show Occluded Pins.png
  3. All ticket pins will be visible, with those occluded by walls, etc. appearing slightly opaque to indicate they are placed on elements that are not visible
    Occluded Tickets.png
  4. To hide those pins again, click/tap Hide occluded pins
    Hide Occluded Pins.png

Create a Ticket

To create a ticket in the BIM View:

  1. Click Create Ticket
  2. Drag and drop the ticket pin on the element you want to create a ticket for
  3. OR use the right click to click on the element you want to create a ticket for
  4. Click the green ✔
    Create a Ticket.png
  5. Continue in the ticket creation form as explained in Create a Ticket > Select a Form.
  1. Tap the + button
  2. Drag and drop the pin to the right position
  3. Tap the green ✔ to confirm the position
  4. Continue in the ticket creation form as explained in Create a Ticket > Select a Form.

A ticket created in the BIM model view stores its position in the model, the viewpoint and a snapshot. This applies to every form, and lets anyone restore the exact view you saw.

Read more in The BIM Position of a Ticket below.

The BIM Position of a Ticket

A ticket created in the BIM model view stores three things: its position in the model, the viewpoint and a snapshot. The viewpoint is the camera position and direction, together with the section cuts and which elements are shown, hidden or selected. The snapshot is an image of that viewpoint and is saved in the ticket details. Viewpoint and snapshot are saved on ticket creation or when you change the BIM position later.

To view the ticket in the model from the saved viewpoint:

  1. Click/tap View in model in the ticket details

To view the snapshot in full screen:

  1. Click/tap the snapshot in the ticket details

Change the BIM Position

Repositioning the pin saves a new viewpoint and a new snapshot. To move the pin to a different position:

  1. Click the Reposition icon
  2. Drag the pin to the new position
  3. Click the green ✔
  1. Tap View in model
  2. Tap the Edit icon
  3. Drag the pin to the new position
  4. Tap the green ✔

Add a BIM Position in the Mobile App

In the iOS and Android apps you can add a position to a ticket that was created without one, as long as the ticket is on a layer with a BIM model. This also stores the viewpoint and the snapshot.

To add a BIM position:

  1. Tap Add BIM position
  2. Drag the pin to the position you want
  3. Tap the green ✔ to confirm the position
  4. Tap Done

Delete the BIM Position in the Mobile App

To delete the position:

  1. Tap View in model
  2. Tap the Delete position icon
  3. Tap Delete to confirm

On a ticket that syncs with BIMcollab the position cannot be deleted. The pin can be repositioned. Read more in Create & Sync Tickets with BIMcollab.

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