Billing related FAQ for region 2

Applicable to the following countries:

• Australia
• Azerbaijan
• Brasil
• Croatian
• France
• Indonesia
• Italy
• Poland
• Romania
• Saudi Arabia
• Serbia
• Singapore
• Slovenian
• Spain
• United Arab Emirates
• United Kingdom
• United States

Also see Billing related FAQ for region 1.

How can I purchase licenses?

You can sign up for a free trial account directly through our website. You will then be contacted by our sales team.

Can licenses with monthly cancellation be purchased?

Yes, you can purchase a maximum of 10 licenses per account via Self-Service.

What payment options are available?

The following payment options are available:

• Bank transfer
• Credit card

If you purchase your license via Self-Service, you can pay by credit card or PayPal.

How is billing handled?

Once you sign the offer, the license package will be activated at the desired time. The invoice will be generated immediately afterwards based on the company information in the offer. Billing is done annually in advance, unless otherwise agreed upon in the contract. We send invoices by email as standard.

Can I include an order number on the invoice?

Yes, order numbers can be provided during the quotation process.

If you purchased the license package through Self-Service, you can download the invoice yourself in your account under 'Account Information', then 'Invoices'.

How can I purchase additional licenses during the current term?

You can purchase the desired number of licenses at any time during the current term. Please contact your sales representative.

If you purchased the licenses through Self-Service, you can purchase additional licenses at any time on your account page under 'Your Current Package'.

How can I reduce the number of licenses within the current contract term?

You can reduce your number of licenses at the start of the next contract term, subject to a one-month notice period. To do so, please contact your sales representative or simply send an email to: ordermanagement_at@planradar.com

If you purchased the licenses via Self-Service, you can reduce the number of licenses on your account page under 'Your Current Package', depending on your billing interval (monthly or annually).

How do I extend the term?

The license package will be renewed automatically after the minimum contract term expires and will continue to renew for a further year until we receive written notice of cancellation.

If you purchased licenses through Self-Service, the renewal will occur automatically, monthly or annually.

Why is an innovation fee charged?

To ensure ongoing product development (development of new features) and avoid ongoing list price increases, an innovation fee of 4% of your annual fee will be charged starting with the second billing period.

How can I change my company data?

If your information (legal entity, address, or VAT number) has changed, please let us know by email (ordermanagement_at@planradar.com).

If you purchased the licenses through Self-Service, you can make changes yourself at any time in your account under 'Settings'.

How can I cancel my license package?

Cancellation must be made in writing, by mail, or by email to ordermanagement_at@planradar.com.

If you purchased the licenses through Self-Service, you can cancel directly in your account. To do so, click the ‘Cancel‘ button. Clicking this button will stop the automatic renewal of your account.

What notice period do I need to consider?

The minimum contract term is specified in the respective individual agreement.

After the minimum contract term has expired, the contract is automatically renewed for a further year, provided that neither party has terminated the contract with one month's notice prior to the end of the respective (minimum) contract term.

The reduction of a license package or individual licenses must be made at least one month before the end of the respective (minimum) contract term.

For terminations before the end of the contract term, no credit will be issued for the remaining contract term.

If you purchased the licenses via Self-Service, you can terminate the contract with one month's notice via the ‘Account‘ page under ‘Settings‘ in the navigation bar.

How do you invoice if additional licenses are purchased within the billing period?

If you purchase one or more additional licenses during the current billing period, billing is calculated pro rata from the start of activation until the end of the billing period. From the start of the new billing period, the licenses are billed in full.

How is billing handled when a new contract is agreed?

Upon acceptance of a new offer, the existing contract will be completely replaced with regard to your existing license package. This will trigger a new contract year (billing period). Any fees already paid will be credited pro rata.

What happens to your account if outstanding invoices are not paid on time?

You will be notified that your account has been deactivated 30 days after the invoice is due.