API Changelog

This changelog tracks all updates, fixes, and deprecations related to our REST APIs.

We recommend checking it periodically to stay informed of changes and adapt your integrations accordingly.

Entries are listed in reverse chronological order, with the most recent updates at the top.

Latest Updates

2026

Calendar Week 18

New
Effective from: April 28, 2026
Copy to Tickets - Ticket Type Parameter Added
Announced: April 28, 2026

Endpoint:
POST /api/v2/{customer_id}/projects/{project_id}/dms/nodes/copy_to_tickets

What changed:
Added new optional formData parameter data[attributes][ticket_type_id] (type: string) to allow specifying a ticket type when copying files to tickets.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 28, 2026
Form Field Attachments - Filters Parameter Added
Announced: April 28, 2026

Endpoint:
GET /api/v2/{customer_id}/projects/{project_id}/dms/nodes/form_field_attachments

What changed:
Added new optional query parameter filters (type: object) to allow filtering of form field attachment results.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 28, 2026
Update List - Removed Save Parameter and Updated Body Schema
Announced: April 28, 2026

Endpoint:
PUT /api/v2/{customer_id}/lists/{id}

What changed:
The optional query parameter save has been removed. Additionally, the list body parameter schema has been updated. Please refer to the updated documentation for the new schema structure.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

Calendar Week 16

New
Effective from: April 14, 2026
New Approval Request Sub-Endpoints
Announced: April 14, 2026

Endpoints:
GET /api/v2/{customer_id}/projects/{project_id}/approval_requests/{id}/can_be_reopened
GET /api/v2/{customer_id}/projects/{project_id}/approval_requests/{id}/load_plan_request
PUT /api/v2/{customer_id}/projects/{project_id}/approval_requests/{id}/update_plan_request
PATCH /api/v2/{customer_id}/projects/{project_id}/approval_requests/{approval_request_id}/approvals
PUT /api/v2/{customer_id}/projects/{project_id}/approval_requests/{approval_request_id}/approvals/plans
GET /api/v2/{customer_id}/projects/{project_id}/approval_requests/for_ticket/{id}

What changed:
Several new endpoints have been added to support extended approval request workflows:

Check whether an approval request can be reopened.
Load and update plan-type approval requests.
Submit approval decisions for both files and plans.
Load an approval request directly by ticket UUID.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
Approval Requests List Response Now Includes 200 Success Response
Announced: April 14, 2026

Endpoint:
GET /api/v2/{customer_id}/projects/{project_id}/approval_requests

What changed:
The endpoint now documents a 200 response ("Requests Found") with the full response schema.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
Approval Request Body Schema Updated
Announced: April 14, 2026

Endpoints:
POST /api/v2/{customer_id}/projects/{project_id}/approval_requests/version
POST /api/v2/{customer_id}/projects/{project_id}/approval_requests
POST /api/v2/{customer_id}/projects/{project_id}/approval_requests/validate_nodes

What changed:
The request body parameter schema has been updated across all three approval request creation and validation endpoints. Please refer to the updated documentation for the new schema structure.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
Roles V2 Endpoint
Announced: April 14, 2026

Endpoint:
GET /api/v2/{customer_id}/roles

What changed:
A new V2 endpoint for retrieving all roles for a customer is now available.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
DMS Copy to Tickets Endpoints
Announced: April 14, 2026

Endpoints:
POST /api/v2/{customer_id}/projects/{project_id}/dms/nodes/copy_to_tickets_validation
POST /api/v2/{customer_id}/projects/{project_id}/dms/nodes/copy_to_tickets

What changed:
Two new DMS endpoints are available to support copying files to tickets. Use the validation endpoint first to check eligibility before performing the copy operation.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
DMS Ticket Attachments Filtering Parameter
Announced: April 14, 2026

Endpoint:
GET /api/v2/{customer_id}/projects/{project_id}/dms/nodes/ticket_attachments

What changed:
Added new optional query parameter filters (type: object) to allow filtering of ticket attachment results.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
Filterable Fields Endpoint for Filters V2
Announced: April 14, 2026

Endpoint:
GET /api/v2/{customer_id}/projects/{project_id}/filters/filterable_fields

What changed:
A new endpoint is now available to retrieve all filterable fields for a specific filter type within a project.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
Asynchronous Single Ticket Export and PDF Export Support
Announced: April 14, 2026

Endpoints:
GET /api/v2/{customer_id}/projects/{project_id}/tickets/{uuid}/single_ticket_export
POST /api/v2/{customer_id}/projects/{project_id}/tickets/export/pdf

What changed:
Added new optional query parameter async (boolean) to both endpoints to enable asynchronous export processing.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
Ticket Import File Name Parameter
Announced: April 14, 2026

Endpoint:
POST /api/v1/{customer_id}/projects/{project_id}/ticket_imports

What changed:
Added new optional formData parameter data[][attributes][file_name] (type: string) to allow specifying a file name when uploading ticket import files.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
Batch Ticket Update and Delete Body Schema Updated
Announced: April 14, 2026

Endpoints:
PUT /api/v2/{customer_id}/projects/{project_id}/tickets/batch_update
POST /api/v2/{customer_id}/projects/{project_id}/tickets/batch_delete

What changed:
The body parameter schemas for multi_update_object and multi_delete_object have been updated. Please refer to the updated documentation for the new schema structure.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: April 14, 2026
Create Project Body Schema Updated
Announced: April 14, 2026

Endpoint:
POST /api/v1/{customer_id}/projects

What changed:
The project body parameter schema has been updated. Please refer to the updated documentation for the new schema structure.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

Calendar Week 9

New
Effective from: February 25, 2026
Ticket Attachments Filtering Parameter
Announced: February 25, 2026

Endpoint:
GET /api/v2/{customer_id}/projects/{project_id}/tickets/{ticket_uuid}/attachments

What changed:
Added new optional query parameter only_ticket_attachments (boolean) to return only ticket-level attachments when set to true.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: February 25, 2026
Asynchronous Ticket Export Support
Announced: February 25, 2026

Endpoints:
POST /api/v2/{customer_id}/projects/{project_id}/tickets/export/xls

What changed:
Added new optional query parameter async (boolean) to enable asynchronous export processing.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

New
Effective from: February 25, 2026
Optional Cleanup Parameter When Updating Tickets
Announced: February 25, 2026

Endpoint:
PUT /api/v2/{customer_id}/projects/{project_id}/tickets/{uuid}

What changed:
Added new optional query parameter clean_up_assets (boolean) to allow removal of related assets during ticket updates.

Additional Resources:
Refer to the API documentation in the WebApp under Settings → API Documentation.

Calendar Week 8

New
Effective from: February 18, 2026
Added Ticket Attachment Fields to API Response
Announced: February 18, 2026

Endpoint:
GET /api/v2/{customer_id}/projects/{project_id}/tickets/{ticket_uuid}/attachments

What changed:
The response now includes the ticket attachment fields.

Additional Resources:
For full details, check our updated API documentation in the WebApp under Settings → API Documentation.

2025

Calendar Week 45

New
Effective from: November 6, 2025
Added Project Exclusion Selection to Export Project Reports Attachments API
Announced: November 6, 2025

Endpoint:
GET /api/v1/:customer_id/projects/:project_id/site_reports/export_reports

What changed:
We added a new way to determine which projects are included in the response:
You can now filter for all projects and exclude specific projects from the results.

Additional Resources:
For full details, check our updated API documentation in the WebApp under Settings → API Documentation.

Calendar Week 43

New
Effective from: October 1, 2025
Refined Ticket Attachments API Response Structure
Announced: October 1, 2025

Endpoint:
GET /api/v2/{customer_id}/projects/{project_id}/tickets/{ticket_uuid}/attachments

What changed:
We streamlined the ticket attachments response:
The included array is simplified to include only related attachments and users. Ticket-related entities (tickets, ticket-types, components) have been removed to make the response lighter and more consistent.

Additional Resources:
For full details, check our updated API documentation in the WebApp under Settings → API Documentation.