1 Overview
This recipe automatically creates a sub-ticket each time a new ticket is created in PlanRadar. It’s ideal when a follow-up action is always required and should be tracked as a separate but related task.
2 Access & Prerequisites
Before using this recipe, ensure:
The PlanRadar connector is authorised
The integration user has access to the project(s) where sub-tickets will be created
You understand the parent-child relationship between tickets
3 Use the Recipe from the Library
Go to the PlanRadar Connect Library
Search for 'PlanRadar'
Select: [PRC] LREC-011 | Ticket created ⇒ Create a sub-ticket
Click Use this recipe
Choose your workspace
4 Configure the Recipe
Click Edit
In Create a ticket with basic information, set the desired project and form
Make sure to map the parent ticket’s UUID in the “Parent ID” field
In step 5, fill in the email address to receive notifications in case of an error
Save the recipe, test it, then activate it
5 Filter by Project (Optional)
To restrict this recipe to a specific PlanRadar project:
Edit the trigger step
Click the filter icon
Enable Projects, choose the desired project
Save and restart the recipe
6 What Happens Next
When a new ticket is created, the recipe triggers and immediately creates a related sub-ticket with the defined settings.
7 Further Exploration
Use the Resources tab in PlanRadar Connect to learn more about ticket relationships and dynamic field mapping.
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