[PRC] LREC-011 | Ticket created => Create a subticket

1 Overview

This recipe automatically creates a sub-ticket each time a new ticket is created in PlanRadar. It’s ideal when a follow-up action is always required and should be tracked as a separate but related task.

2 Access & Prerequisites

Before using this recipe, ensure:

• The PlanRadar connector is authorised

• The integration user has access to the project(s) where sub-tickets will be created

• You understand the parent-child relationship between tickets
  

3 Use the Recipe from the Library

1. Go to the PlanRadar Connect Library

2. Search for 'PlanRadar'

3. Select: [PRC] LREC-011 | Ticket created ⇒ Create a sub-ticket

4. Click Use this recipe

5. Choose your workspace
   

4 Configure the Recipe

1. Click Edit

2. In Create a ticket with basic information, set the desired project and form

3. Make sure to map the parent ticket’s UUID in the “Parent ID” field

4. In step 5, fill in the email address to receive notifications in case of an error

5. Save the recipe, test it, then activate it
   
   
   

5 Filter by Project (Optional)

To restrict this recipe to a specific PlanRadar project:

1. Edit the trigger step

2. Click the filter icon

3. Enable Projects, choose the desired project

4. Save and restart the recipe

6 What Happens Next

When a new ticket is created, the recipe triggers and immediately creates a related sub-ticket with the defined settings.

7 Further Exploration

Use the Resources tab in PlanRadar Connect to learn more about ticket relationships and dynamic field mapping.