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Use QR Codes to Link & Open Tickets

Tobias Patek
  • Updated

Overview

Link PlanRadar Tickets with QR codes to save time finding the right Ticket when working on-site. Scan the QR code with your camera or PlanRadar mobile app and the linked Ticket will open.

You can also link NFC tags to Tickets. Read more in Use NFC Tags to Link & Open Tickets.

How to enable

You need to enable this feature on your mobile device. Once enabled, it will be available for all Tickets.

  1. Go to the main menu
  2. Tap Settings
    Settings.PNG
  3. Activate the Enable QR code feature toggle
  4. Tap Done
  1. Go to the main menu
  2. Tap Settings
    Settings.PNG
  3. Activate the Enable QR code feature toggle

This feature is only available on the iOS and Android apps.

This feature is only available with specific payment plans. See: planradar.com/pricing

How to order QR codes that work with the PlanRadar app

QR codes must be ordered using specific information provided by PlanRadar. QR codes ordered without this information will not work with the PlanRadar app.

To obtain this information, please contact info@planradar.com or your assigned customer success manager.

How to use (link & unlink)

Link a Ticket to a QR code

  1. Open the Ticket you want to link to a QR code
  2. Tap the more menu in the top right corner
  3. Tap Link to QR code to open the camera
  4. Scan the QR code
  1. Open the Ticket you want to link to a QR code
  2. Tap the more menu in the top right corner
  3. Tap Link to QR code to open the camera
  4. Scan the QR code

It is possible to link multiple Tickets to the same QR code by repeating those steps.
You can select a Ticket from a list when scanning a QR code with multiple links.

Each Ticket can be linked to only one QR code at a time.

How to see if a Ticket is linked to a QR code

If a Ticket is linked to a QR code in the Ticket list, a QR code icon will be shown.

QR Indicator.png
QR Indicator.png

When you open a linked Ticket, there will be a section “Linked to: QR code”.

Linked Ticket.png
Linked Ticket.png

Unlink a Ticket from a QR Code

In ticket's more menu:

  1. Open the Ticket
  2. Tap the more menu
  3. Tap Unlink QR code
    Unlink Ticket.png
  4. Tap Unlink QR code to delete the link between this Ticket and the QR code
    Confirm Unlink.png
  1. Open the Ticket
  2. Tap the more menu
    More.png
  3. Tap Unlink QR code
    Unlink QR.png
  4. Tap Yes to delete the link between the QR code and the ticket
    Confirm Unlink.png

In ticket field:

  1. Open the Ticket
  2. Scroll in the Ticket to the section called linked to: QR Code and tap it
    Linked.png
  3. Tap Unlink QR code
    Unlink.png
  4. Tap Unlink QR code to delete the link between this Ticket and the QR code
    Confirm Unlink.png
  1. Open the Ticket
  2. Scroll in the Ticket to the section called linked to: QR Code and tap it
    Linked.png
  3. Tap Unlink QR code
    Unlink.png
  4. Tap Yes to delete the link between the QR code and the ticket
    Confirm Unlink.png

How to scan a QR Code to open a linked Ticket

There are two ways to open Tickets by scanning QR codes:

From within the PlanRadar App

  1. Open the Ticket list or plan view
  2. Tap the search icon
    Search Icon.png
  3. Tap QR code icon to open the camera
    QR Search.png
  4. Scan QR code to open the linked Ticket
  1. Open the Ticket list or plan view
  2. Tap the search icon
    Search Icon.png
  3. Tap the QR code icon to open the camera
    QR Search.png

If you don’t see the button, enable the feature in your app settings. See above – How to enable

Using your phone’s camera

  1. Open your camera app
  2. Scan the QR code
  3. Tap the PlanRadar button
  1. Open your camera app
  2. Scan the QR code
  3. Tap the URL that appears on your screen

You can activate the flashlight while scanning to help in dark environments. (light on/off-button in upper right of scan view)

If there are multiple Tickets linked, you can select the Ticket you want to view from a list.

When using the camera app, it is not necessary to enable the feature in PlanRadar’s mobile app settings.

Troubleshooting

Why is it not possible to link a Ticket to a QR code?

Make sure you are using supported QR codes.

See: How to order QR codes that work with the PlanRadar app

There are two possible reasons why you don’t see the “Link to QR code” button:

  1. The feature might not be enabled for the device you're using

    Check: How to enable

  2. The Ticket might be already linked to another QR Code

    Check: How to see if a Ticket is linked to a QR code

How can I link a Ticket to a different QR Code?

If you want to link a Ticket to a different QR code, you have to unlink it first. You can then go ahead and link it to a new QR Code.

Check: Unlink a Ticket from a QR Code

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