Overview
Add an audio recording when creating or editing tickets.
Taking new photos, videos, and voice recordings is supported by the mobile apps. The Webapp only supports uploading existing documents and media files.
Read more in Add Attachments to Tickets and in View Ticket Attachments.
Access & Permissions
You need an in-house user with a role permission to create or edit tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.
Subcontractors see only assigned tickets and always have permission to add attachments to them. Read more in User Types.
Add an Audio Recording
You can attach only one audio recording to each ticket.
Attachment fields do not support audio recordings.
Continue here after you Create a Ticket or View & Edit a Ticket.
To add an audio recording:
- Tap +
- Tap Add audio recording
- Tap Start recording and talk
- Tap Finish recording
- Optional: Tap Replace if you want to delete the recording and start again.
- Optional: Tap the Trim icon to cut the beginning or end of the recording.
- Tap Save
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