Configure E-Mail Notifications

Overview

PlanRadar sends e-mail notifications for various events related to projects, user management and tickets. There are several options to control ticket notifications explained in this article.

If you are using the mobile app, you can receive mobile push notifications to stay up-to-date with your project. Read more in Mobile Push Notifications.

E-Mail Notifications can only be configured in the Webapp.

Notification Settings

To access notification settings:

1. Click Settings
2. Click Profile
3. Click Profile & personal settings
   
4. Configure Notification Settings as explained below.
5. Click Save
   

Configure E-Mail Notifications

You can configure notifications for ticket updates, ticket due date reminders, Documents updates and emails from AI agents.

Ticket Update Notifications

In the notification settings, you can select the events about which you would like to be notified by email from the Email Notifications drop-down list:

• For any event in all my projects
• Only for tickets where I’m the assignee, receiver, or selected in a user field
• Only for tickets where I or my groups are the assignee, receiver, or selected in a user field
• No events

Furthermore, you can select to either receive one e-mail a day with all the notifications, or get an e-mail immediately for each ticket update:

When you select to receive only one e-mail a day with all the ticket updates, you need to choose a time at which you would like to receive the e-mail:

Ticket Due Date Reminders

Ticket due date reminders are sent by e-mail a few dates before the specified due date.

Use the Set due date reminder drop-downs to select the day and time for due date reminders:

Then select which tickets you would like to be notified about:

More Options

Select or clear checkboxes to choose other notification settings:

1. Disable notifications for changes done by yourself
   
2. Limit notifications to be only about changes done by subcontractors and not other in-house users
   

Document Management Notifications

To receive a daily update email about which files were uploaded or updated in Documents in all your projects:

1. Select the Receive daily Documents update email checkbox
   
2. The email contains the following information:
   

AI Agents email notifications

AI agents in your account can send you emails. You receive them by default.

To stop receiving them:

1. Clear the Receive emails from AI agents checkbox
   

The setting is yours alone and covers every agent in the account — it cannot be set for a single agent or a single project, and nobody else can change it for you. You still receive the notifications PlanRadar sends about an agent itself, for example when a run fails or an agent pauses.

Read more in Recognise Work Done by AI Agents.