Get Support

Overview

Learn about how to contact the technical product support team at PlanRadar, what you can expect from us and which other support and learning possibilities are available.

Technical Product Support Team

At PlanRadar, we understand the importance of providing top-notch Technical Product Support to our valued users. Our dedicated support team is here to help you navigate any software-related challenges you may encounter. We aim to ensure you can use PlanRadar effectively, troubleshoot issues, and maintain a positive user experience. Read on to learn more about our key responsibilities and how to access our support services.

Contact Technical Product Support

Should you encounter any challenges or have questions, our Technical Product Support team is just an email away. Feel free to reach out to us at support@planradar.com, and we'll be more than happy to assist you.

How We Assist You

• Troubleshooting: Our knowledgeable support agents are skilled at diagnosing and resolving issues. We guide you through the resolution process step-by-step, ensuring a smooth experience.
• Issue Resolution: Rest assured, our support agents work diligently to find solutions to technical problems, so you can get back to using PlanRadar with ease.
• Customer Communication: We value clear, friendly, and professional interactions. Whenever you have concerns or need assistance, we are here to provide prompt and relevant responses.
• Bug Reporting: As a vital link between customers and our development team, we collect and report software bugs for swift resolution, ensuring a bug-free experience for all users.
• Product Feature Requests: We actively encourage customer feedback. If you have ideas to enhance PlanRadar, we'll pass them to our Product team for consideration.

Other Ways to Contact Us

• Here in the HelpCenter with the green Contact us button:
  
  
  
• Or open the same contact form on our website planradar.com/contact with the Contact button:
  
  
  
• Or directly from our apps:

• WebApp
• Mobile

How to Send a Diagnosis File

In some cases our support team might ask you to send a diagnosis file by email to help finding the cause of an issue.

To send a diagnosis file:

1. Go to the main menu
2. Tap the Settings icon
   
   
3. Scroll down and tap Send diagnosis file
   
4. An email with the diagnosis file attached gets created in your mail app, which you just need to send.

PlanRadar AI Chatbot

PlanRadar offers an AI Chatbot that uses artificial intelligence to provide instant support, answer questions, and help you navigate the PlanRadar platform.

To learn how to use our chatbot, read PlanRadar AI Chatbot.

How-To Guides in Webapp

Whether you're new to the platform or need a quick refresher, our helpful how-to guides in the Webapp will walk you through all important features.

For any new user, these guides will get started automatically when opening a feature like Tickets or Project Reports for the first time. After that you can still start each guide manually.

Deactivate Guides

If you don't want the guides to get started automatically, you can disable hints.

1. Hover over Settings
2. Deselect the Usage tips toggle

With the same setting it is possible to activate the automatic start of the guides again, but keep in mind that each guide is started only one time.

Start How-To Guides Manually

Independent form the setting you can start the how-to guides manually anytime.

1. Open the feature that you want to learn about e.g. Project reports
2. Click the Resource Center icon
3. Click Product Walkthroughs
   
4. See the list of available How-To guides for this feature and select one
   

Follow the instructions in the guide or close the guide anytime with the X button:

New & Upcoming Features

Visit the PlanRadar Roadmap to discover recently added features and some of the upcoming features we are currently working on.

The roadmap is also linked in the resource center:

1. Click the Resource Center icon
2. Click PlanRadar Roadmap