Overview
Add documents when creating or editing tickets.
Taking new photos, videos, and voice recordings is supported by the mobile apps. Meanwhile, the Webapp only supports uploading existing documents and media files.
Read more in Add Attachments to a Ticket in the Webapp.
Access & Permissions
You need an in-house user with a role permission to create or edit tickets and the user permission 'Tickets & Project Reports'. Read more in Permissions.
Subcontractors see only assigned tickets and always have permission to add attachments to them. Read more in User Types.
Add Documents
Supported document file types: pdf, xls, xlsx, ods, csv, doc, docx, odt, dwg, dxf, eml, msg.
Continue here after you Create a Ticket or View & Edit a Ticket.
To upload a document from your device to the ticket:
- Tap +
- Tap Add Document
- Tap Select file and select a document from the file browser
- Optional: Enter title
- Tap Save to upload the document to the ticket.
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