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Restrict Ticket Report Templates to Specific Projects

Tobias Patek
  • Updated

Overview

Specify the projects in which you want a ticket report template to be available. Also see Manage Ticket Report Templates.

To get started with ticket reports, first read the fundamentals about Ticket Reports.

Access & Permissions

To restrict ticket report templates to specific projects, you need an in-house user with the user permission 'Templates'. Read more in Permissions.

How to access Ticket Report Templates

  1. Hover over Templates
  2. Click Ticket Reports

Restrict Templates to Specific Projects

By default each ticket report template is available in all projects.

To specify in which projects the template should be available:

  1. Select the Limit access to projects checkbox
  2. Click Select projects
  3. Select the checkboxes of the desired projects
  4. Click Save

Keep in mind that it is also possible to define which users (all, in-house or only author) can use a template, as described in Create Basic Ticket Report Templates > Visibility and in Create Advanced Ticket Report Templates > Visibility.

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