Comment a Ticket – PlanRadar HelpCenter

Overview

Stay connected with your team and share information in real time using comments in tickets.

Access & Permissions

To write comments you need an in-house user with a role permission to edit tickets and the user permission 'Tickets & Project Reports'. Subcontractors can always write comments in their tickets. Read more in Permissions.

Read and Write Comments

Comments must be enabled in the form the ticket is based on. Read more in Form Options.

In addition to comments, the journal also has entries for attachments and changes to ticket fields.

To write a comment in a ticket and view the journal:

WebApp
Mobile

Open the ticket and scroll down to Journal
Click New comment and enter your text
Click Send to submit your comment
Click the filter icon to define which entries (e.g. only comments, only Attachments) you want to see in which order.

Comments are sent immediately, not after saving the ticket.

Open the ticket
Tap Type a message
Enter your message
Tap Send
To view the sent message open the journal by pressing the journal icon
In the journal you can see all messages and changes made to the ticket. You can also type a message here.
After sending the message you can view it in the journal