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Using PlanRadar

Change the Location of a Ticket

Overview

Every ticket is saved to a Location — the term PlanRadar uses for a folder or a plan. Changing it is what you do when a ticket ended up in the wrong place, or when work moved to another floor or building.

A location can be a folder as well as a plan. A ticket on a folder has no pin position, so you work with it in the list view rather than on a plan.

Access & Permissions

Change the Location

To change the location of a ticket:

  1. Open the ticket.
  2. Open the Location drop-down.
  3. Select the folder or plan the ticket belongs to.
  4. Click Save or Save and close.
  1. Open the ticket.
  2. Tap Add plan position, or the preview of the plan position if one is set already.
  3. Tap Change Location.
  4. Tap Change Location to confirm. The plan position is lost.
  5. Select the folder or plan the ticket belongs to.
  1. Open the ticket.
  2. Tap Add plan position, or the preview of the plan position if one is set already.
  3. Tap the + icon.
  4. Tap Change location.
  5. Select the folder or plan the ticket belongs to.
  6. Tap Save.

The Location drop-down of a ticket, open on the project's folders, plans and BIM models

The Select location selector on mobile: the project, Show all tickets with the ticket count, and the folders and plans as a tree with Ground floor selected

Find a Location in the Selector

The selector shows the project's whole structure, so you can pick any folder or plan without knowing where it sits.

  • Type at least three characters into the search to find a location anywhere in the project. Each result shows the folder path it belongs to.
  • The number next to an item is how many tickets are on it.
  • Icons tell you what an item is: a folder, a plan — green once its scale is calibrated — or a BIM model.
  • On a plan, hover over the item for a shortcut into its list view or plan view.

Selecting a folder saves the ticket straight away. Selecting a plan lets you set the plan position afterwards, which is optional.

Updated September 3, 2026