Configure E-Mail Notifications

Overview

PlanRadar sends e-mail notifications for various events related to projects, user management and tickets. There are several options to control ticket notifications explained in this article.

If you are using the mobile app, you can receive mobile push notifications to stay up-to-date with your project. Read more in Mobile Push Notifications.

E-Mail Notifications can only be configured in the Webapp.

Notification Settings

To access notification settings:

1. Click Settings
2. Click Profile
3. Click Profile & personal settings
   
4. Configure Notification Settings as explained below.
5. Click Save
   

Configure E-Mail Notifications

You can configure notifications for ticket updates and ticket due date reminders.

Ticket Update Notifications

In the notification settings, you can select the events about which you would like to be notified by email from the Email Notifications drop-down list:

Furthermore, you can select to either receive one e-mail a day with all the notifications, or get an e-mail immediately for each ticket update:

When you select to receive only one e-mail a day with all the ticket updates, you need to choose a time at which you would like to receive the e-mail:

Ticket Due Date Reminders

Ticket due date reminders are sent by e-mail a few dates before the specified due date.

Use the Set due date reminder drop-downs to select the day and time for due date reminders:

Then select which tickets you would like to be notified about:

More Options

Select or clear checkboxes to choose other notification settings:

1. Disable notifications for changes done by yourself
   
2. Limit notifications to be only about changes done by subcontractors and not other in-house users
   

Document Management Notifications

To receive a daily update email about which files were uploaded or updated in Documents in all your projects:

1. Select the Receive daily Documents update email checkbox
   
2. The email contains the following information: