Customer Success Center

Overview

The Customer Success Center is PlanRadar's online hub for onboarding, learning and support. It is open whenever you need it, so you can get started, find answers and get more out of PlanRadar without waiting for a scheduled call.

Open the Customer Success Center

Go to cs-center.planradar.com.

The Customer Success Center gives guidance, practical recommendations and learning resources to help you get started with PlanRadar and make the most of its features. The content covers different roles, needs and stages of using PlanRadar, and is updated and expanded over time.

What you find in the Customer Success Center

• Guided digital onboarding: new customers are onboarded within 30 days through a structured, self-paced digital program, from setting up the first project to inviting the team.
• Step-by-step how-tos: clear guidance on everyday tasks, for example how to create tickets, how to add plans and how to invite people to a project.
• PlanRadar Academy: a library of videos and walkthroughs, so you and your team can learn at your own pace, revisit topics any time and train new team members. See PlanRadar Academy.
• HelpCenter: a searchable library of FAQs and articles covering common questions.
• AI Assistant: an integrated AI chatbot that helps you navigate the Customer Success Center, find relevant resources and get answers to questions about the information there.

Help at every stage

Help is not limited to business hours or a single contact. It is always available, it is consistent and it grows with you. Whether you are just getting started or using more advanced features as your projects grow, the Customer Success Center has resources for each stage.