Create, Add or Remove Tickets from a Schedule

Overview

Tickets of any form can be added to a schedule. Tickets can be scheduled on the timeline like phases with optional start date, end date and duration.

Access & permissions

How to access Schedule

1. Click Schedule

Create a Ticket

To create a new ticket directly in a schedule:

1. Open the more menu next to the parent phase.
2. Click + Create ticket

Add Existing Tickets

1. Open the more menu next to the parent phase.
2. Click + Add existing tickets
   

   

3. Search for tickets and select the checkboxes of one or multiple tickets
4. Click Save
   

   

After adding existing tickets to a schedule no duration is set. If you added the ticket to an automatically scheduled parent phase, it will always inherit a start date.

Edit scheduling details of a Ticket

To edit the parent phase, duration, scheduling mode, or start/end date:

1. Click on the ticket in the WBS (or open it from anywhere as described in View & Edit a Ticket)
   

   

2. Click Edit ticket schedule
   

   

3. Make your changes, e.g. enter a Duration
4. Click Save
   

   

Restructure Tickets in the WBS

Reschedule Tickets in the Gantt Chart

Remove a Ticket from a Schedule

Removing a ticket from a schedule will not delete the ticket:

1. Open the more menu next to the ticket in the WBS.
2. Click Remove from Schedule
   

   

3. Click Delete to confirm