Duplicate Tickets in the Webapp

Overview

Duplicate an existing ticket to save time when creating similar tickets.

Access & Permissions

Duplicating tickets is a Webapp-only feature. However Copy and Paste Tickets is available for all platforms.

Duplicate an Existing Ticket

Duplicate a ticket to reuse information for a new ticket. All ticket fields are included (e.g. title, assignee, due date, parent ticket).

You can duplicate a ticket with or without its attachments. The option to include attachments is only available if the ticket has at least one attachment.

1. Open the ticket that you want to duplicate
2. Open the More menu, then click Duplicate ticket OR Duplicate ticket with attachments
   

   

3. Fill your ticket and click Save.